And the Tom Hillier Award 2018 goes to…


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The Tom Hillier Award was created after the passing of NFSUK founder Tom Hillier in 1991. The Award celebrates the scheme within the National Federation who has shown exceptional service to their members. This year we had 5 shortlisted schemes, which resulted in 1 highly commended certificate being awarded alongside the main Tom Hillier Trophy.

The Tom Hillier Award is presented at the British Healthcare Trades Awards Dinner at the end of the year. This Award ceremony celebrates the best in British healthcare, from innovation to end product, from customer service to life time achievement. This year it was held on the 29th of November at the Alton Towers Hotel in Staffordshire.

The Highly Commended Certificates was awarded to Concern Wadebridge in Cornwall, many congratulations to them and all the shortlisted schemes.


Staff and Volunteers from Wadebridge Shopmobility with their Highly Commended Certificate.


‘The Team at Concern Wadebridge were thrilled to be recognised for all the hard work over the last twelve months in developing Holiday Mobility, the comments from people using the service and the difference it has made to people lives has been for some life-changing, one lady said it is the first holiday with Grandchildren that she has been able to be involved in, enjoying the Camel Trail!’ Andy Lyle Manager Concern wadebridge

This year’s Winner was High Wycombe Shopmobility, due to fundraising commitments they were unable to attend the ceremony, but as the Shopmobility Coordinator for the National Federation of Shopmobility (NFSUK) I was there to collect on their behalf.


Simon Weston CBE, Donna Eade NFSUK, Mike Lord President of BHTA


I know Claire and her team do not do what they do for recognition they do it because they care about their community. I have been fortunate enough to visit High Wycombe in the past and it truly does show the essence of what shopmobility is trying to achieve, they are a great example to learn from. Although they don’t do it for the recognition, I know that every member of the team will be very pleased to have won the Tom Hillier Award this year.

High Wycombe Shopmobility have taken part in live radio broadcasts to promote their scheme, they carry our regular awareness events in their local town. They provide disability awareness training to security staff at the local shopping centre and they have signed up to the Safe Place Scheme and are a safe haven for vulnerable people in the community. For these reasons along with a host of supporting nominations from clients who in their own words ‘would be lost without the service,’ High Wycombe is a very worthy winner on the 2018 Tom Hillier Award.

I was able to go to High Wycombe last Friday the 7th of December and present the award to Claire and the team.

‘We are bursting with pride for being awarded the Tom Hillier award for providing an outstanding service. As a small local charity, it is amazing to have National recognition for the service we provide.
We have a wonderful team of 5 part time staff, 12 volunteers and a board of trustees, and we have always prided ourselves on the fabulous free service we offer to our customers.
To be nominated by our customers and recognised with this National Award is absolutely fantastic.
We would like to thank and congratulate everyone who makes High Wycombe Shopmobility such a fabulous place to work and visit’.
Claire McMackin High Wycombe Manager


Claire McMackin Manager High Wycombe, Donna Eade NFSUK

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December 13, 2018 |

One thought on “And the Tom Hillier Award 2018 goes to…

  1. Donna Eade says:

    Lovely to see the Awards with their winners

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