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Brand New Shopmobility Directory out NOW!


Our brand-new directory is now in print!

Since the British Healthcare Trade Association (BHTA) took over the management of the National Federation of Shopmobility one of the most frequent requests from member schemes and the public was to bring back the printed version of the directory.

Following on from the success of last year’s copy we have produced another updated version and this year’s is even better.

We asked for feedback and we acted on it. We have reduced the size to A5 as requested, so, it will now fit in handbags and glove boxes with ease. We also reintroduced some icons to help you understand what services and facilities are available at each scheme.

We gave our schemes a line of text so they can tell you their opening hours and also gave them the option to have their email address listed.

We have tried our best to keep the layout the same as last year, as many of you appreciated the amount of white space in the directory as it made it easier to read.

We have also broken our members down into country order and then alphabetically, within their county, making it even easier to find schemes.

Once again, we have a “Getting to Know You” section at the front of the directory where you can get to know some of our members which this year including the 2017 Tom Hillier Award winners Glasgow Braehead.  There are other articles throughout the directory and we hope you find them interesting and useful.

To purchase your copy, you can go to your local NFSUK member scheme or you can buy one from us directly HERE. All money from the sale of this directory goes directly to the scheme you purchase from, or, into helping us support our members if you buy from us.

The directory was made possible by our advertisers who you can see on our magazine support page HERE.

These companies are all members of the BHTA and as such, they abide by a Code of Practice which has been approved by the Chartered Trading Standards Institute (CTSI). It is the only Code of Practice within the healthcare sector to have CTSI approval so if you are looking to make a purchase whether it be a small daily living aid, or a larger purchase, such as a stairlift and you want to use a company that follows a Code of Practice then please consider using a BHTA member. You can find a list of all BHTA members HERE.

Shopmobility can be used by anyone with a mobility impairment regardless of whether it is a permanent or temporary issue. You do not need to be registered disabled to use the service, it is for everyone. Contact your local scheme to find out how they can help you.


August 17, 2018 |

Stockport Shopmobility Faces Challenges


Stockport shopmobility celebrated 20 years in existence in 2017 and now it’s fighting for survival. Having lost their council funding they looked for other avenues of support. This developed into a shop and cafe being opened to support the running costs of the scheme.

The average shopmobility costs just over £47,000 a year to run. With high electricity bills due to charging all the scooters, repair and maintenance costs, staff costs where there is a paid member of staff (this is not always the case some schemes are run 100% by volunteers), rent, and replacing old equipment the costs soon add up.  The reduction in funding across all schemes has led many to increase or introduce hire charges, however, these charges barely make a dent in the costs of running a scheme. Which has left many schemes in great financial difficulty.

It is with great sadness that we announce that the Cafe at Stockport has closed and the gift shop which specialised in official Happy Potter Merchandise may also have closed. At the time of writing it is currently the largest seller of HP Merch outside of the HP tour Shop in Leavesden Studios. It is also the only non profit official Harry Potter Merchandise seller in the world.* The closure and potential closure leaves Stockport without it’s replacement funding option and means the scheme itself is at high risk of closing. You can listen to a radio interview with Stephanie Ormerod Vice-Chair of shopmobiltiy at this link on BBC Radio Manchester. Skip foward to 1hour 14mins.

Shopmobility provides a truly important service to it’s clients and although it’s great for those of us who are able bodied to be able to use it should we break our leg, meaning we aren’t confined to our homes for 6 weeks straight, the service is a life line to those who use it regularly. Those with more permanent mobility issues bought on by age or illness rely on shopmobility to help them maintain their independence do their own shopping and get out of the house. If you have ever broken a leg bone and been restricted you can relate to how much you take your independence for granted and its the same if you’re a driver and break an arm and are unable to drive. these issues severely affect your ability to be independent. Now imagine that not changing and the one service that helps you maintain independence is taken from you. The NFSUK calls you to support your local scheme with a regular standing order, help them keep their service charges low and keep them supporting  their local community and remember they are there to help everyone with a mobility need and are not solely aimed at the disabled community.

Stockport Vice-Chair Stephanie calls for support from any local businesses that could help with some emergency funding to help them out to contact the scheme on 0161 666 1101

If you are a member of the public who would like to donate regularly to your local scheme then please head back to our home page and type in your town to find your nearest scheme, contact them and ask abut setting up a standing order to support them. If your nearest scheme is too far away or you don’t get a result you can donate regularly to the NFSUK to help us continue our work to help and support our members. You can find our donate button at the top of this article in the left hand column.

Due to the potential closure of the shop please call ahead before making a trip to ensure your journey will be magical.

*that we are aware of.

August 10, 2018 |

Tom Hillier Award 2018 – Nominations now open

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Last year saw Breahead shopmobility in Glasgow winner the Tom Hillier award for the 3rd time since it’s inception in 1991. This year we are hoping for a wider federation participation so if you use a shopmobility scheme and they are a member of the NFSUK then please download a form HERE to enter them for the award. Once you have filled in the form take it to your scheme and hand it in. This year schemes have to self nominate too, we know there is a lot they do that not even their clients see. Things behind the scenes that help to make the scheme great, so please encourage your scheme to nominate themselves and bow their own trumpet they deserve too wouldn’t you say?

The award is presented at the prestigious British Healthcare Trades Awards which is hosted annually by the British Healthcare Trades Association. Usually held in London this year the awards ceremony is travelling North to the Alton Towers Hotel where Simon Weston, former solider and Falklands war survivor will be presenting the awards. It is a chance for those involved in the healthcare industry to be recognised for their efforts and innovations and a chance to celebrate an industry where caring for others is at the heart. Whether that be, providing a stair lift, so that someone can remain in the home they love, creating prosthesis, to enable someone to take part in day to day activities that would otherwise be impossible, or loaning someone a scooter so that they can maintain their independence and sense of well being. This industry is special and Shopmobility plays an important part.

It is great to to celebrate our achievements and successes and having shopmobility schemes attend the awards is such a pleasure for the NFSUK, we of course want to have our winner there to collect the award in person so we hope the move out of London will encourage more schemes to attend this year.

July 6, 2018 |

Wigan and Leigh Closed after 30 Years

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It is with great sadness that we inform you of the closure of Wigan and Leigh Shopmobility. After 30 years of serving their community, they were unable to secure funding to retain the service that had been apart of the community for so long. You can read more on their website page HERE.

It is a great loss both to the local community and to the NFSUK. We urge you all to support your local schemes as much as possible whether that is through a donation of money, time, or other. These services are so vital for the people who use them, they are often vulnerable members of the community trying to maintain their independence.

One way you can support your local scheme, if you have a scooter of your own, is by registering your scooter on the National Mobility Register, £6 of your registration fee goes to your chosen scheme. The register is there to help prevent theft and aid in recovery and was set up by the NFSUK in March 2017. This register is for scooters and power chairs and registration is done online. You can find out or register your vehicle HERE


February 5, 2018 |

And The Winner Is…

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L-R: June Caffyn Littlehampton Manager, Alan Gammon Littlehampton Trustee, Donna Eade NFSUK, Patricia Naismith Braehead, Christine Olsen Braehead Manager, Claire McMackin High Wycombe.

Congratulations to Braehead Shopmobility in Glasgow who took home this year’s Tom Hillier Award. 

On the 30th of November Representatives from the healthcare industry gathered together at the Park Plaza Riverbank Hotel to celebrate 2017 and those who made it a great year. Hosted by the British Healthcare Trades Association (BHTA) and compared by Baroness Tanni Grey-Thompson the awards recognised marketing campaigns, products, services and individuals. Among those awards presented on the night was the NFSUK Tom Hillier Award. This year the Judging panel chose not only to award the trophy to the most exceptional scheme but also to recognise some of the schemes who showed outstanding service to the public.

Highly Commended schemes were:

High Wycombe Shopmobility

Littlehampton Shopmobility

Perth Shopmobility

A special award was issued to Alan Gammon and Littlehampton Shopmobility for their outstanding contribution to the National Mobility Register ( The award recognised Littlehampton as the pilot scheme for the register which was nationalised in March 2016.

It was a great evening of celebration for all the hard work everyone had put in over the last 12 months and we were delighted to have 3 of our schemes in attendance to collect their awards.


December 13, 2017 |

BHTA retailers now listed on the NFSUK site

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The NFSUK is managed by the British Healthcare Trades Association (BHTA) and as such members of the NFSUK sign up to abide by the BHTA Code of Practice. This Code of Practice is overseen by the Chartered Trading Standards Institute (CTSI) and this means those signed up to the code promise

  • Not to pressure sell
  • Not to cold call
  • Not to sell anything to you that isn’t fit for purpose

This is why the NFSUK recommends buying from a BHTA member. To help you easily find BHTA retailers, we have now introduced BHTA retailer companies to our website. All you have to do is click on the categories above the map on the home page and select Retailer, this will bring up all the current BHTA retailers we have listed. You can then filter this by adding the town you wish to shop in, into the search bar to see if there are any local to you. We hope that the list of retailers will increase over the coming months so please check back regularly for the most up to date listings.

You can tell a BHTA member by the display of the BHTA and CTSI logo seen to the right. Members will often have this logo on their website and displayed within their stores.

If you have any questions regarding this new feature or questions about BHTA members then please email us at and we will try our best to answer them for you.


November 29, 2017 |

Your Donations Count

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Every Penny Counts

The National Federation of Shopmobility is a non-profit organisation, we are lucky to have members of the public who wish to donate to the work we do and help us help shopmobility schemes across the UK. Until now we haven’t had an easy way that this can be done, however, last week our donation button went live on our website. You can now donate easily with any major credit or debit card through our PayPal account. You do not have to set up a PayPal account to do this and you can decide how much you donate.
If you have a local scheme we would love for you to donate directly to them. However, if you don’t have a local scheme or you want your donation to benefit as many schemes as possible then we would be glad to accept your donation to further the work we do with shopmobility schemes.
To donate just hit the donate button on the right-hand side of this page and PayPal will walk you through the process step by step. We are not able to claim gift aid as we don’t charge VAT.

November 10, 2017 |

Tom Hillier Award Entries Close Tomorrow

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BHTA, NFSUK Staff, along with Chairman of Littlehampton Shopmobility and last years winners Basingstoke Shopmobility

If you haven’t voted for your scheme you have until tomorrow to do so. The Tom Hillier Award is an award that recognises outstanding service within the National Federation of Shopmobility. Every scheme in the federation is eligible and it is you the public who tell us why your scheme should win. Shopmobility is a unique experience and we get lots of entries telling us how wonderful the staff are and how helpful and friendly they are. All schemes should be very proud of the fact they are known for their great customer service.


However, the Tom Hillier Award needs something that goes above and beyond this to set the scheme apart from the others. So if your scheme has helped you in a way that goes above and beyond the usual great service they provide do let us know. And if you’re too late to tell us this year save it and let us know next year.


This year the Tom Hillier award will be presented at the British Healthcare Trades Awards Dinner hosted by the BHTA (British Healthcare Trades Association) and is being held in London and Baroness Tanni Grey Thompson will be presenting the awards. The very best of luck to all those who have entered this year and Thank You for another year of super customer service.

September 29, 2017 |
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