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Listed in Shopmobility

  • 01473 222225
Opening Hours: 09:15 - 16:15 Monday - Saturday
Managed as: Local Authority
Our Facilities: Powered Scooters, Powered Wheelchairs, Wheelchairs, Accessible WC
Charges Apply: No
Advanced booking required: Yes
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Ipswich Shopmobility provides free hand-propelled and electric wheelchairs and electric scooters to help people who have limited mobility, whether through permanent or temporary disablement, illness, accident or age, to shop and use other facilities in the town centre.

The Shopmobility Centre is located inside the Buttermarket Shopping Centre, on the Lower Ground level. When arriving by car use the Falcon Street entrance to the Buttermarket Car Park.

Opening hours

The Shopmobility service is available from 09.15 to 16.15 Monday to Saturday. The service is not open on Sundays or Bank Holidays.

You do not need to book to use the service but to make sure that the wheelchair or scooter you require is available when you want it, please telephone the Shopmobility Centre or call in to ask.

Ipswich Shopmobility does not open in times of bad weather. Customers should call before travelling to ensure we are open.

How Shopmobility works

On your first visit to the Shopmobility Centre you will be asked to produce some identification showing your name and address, to enable the completion of a simple registration card for insurance purposes. Once you have been issued with a membership card, you will need to present it each time you visit in order to obtain equipment.

A member of the Shopmobility volunteer team will show you and any companions how the wheelchair or scooter works and when you are confident that you can handle it – away you go!

At the end of your visit (which is a maximum of 4 hours per visit), you need to return the chair or scooter to base. All equipment must be returned by 16.15 at the latest. Please note we only lend equipment on a daily basis and are not able to provide equipment for overnight hire.


There is no charge for using Shopmobility equipment but the scheme does need all the help it can get to meet running and repair costs, so donations are always welcome.


Eleven designated parking spaces are reserved for Shopmobility users in the Buttermarket car park adjacent to the Shopmobility Centre. Shopmobility users who park their vehicles in these designated spaces when using Shopmobility equipment are entitled to two hours free parking.

Ipswich Shopmobility often needs volunteers. Volunteering is a great way to develop your potential, gain work experience and boost your CV while making a big difference to lives of mobility-impaired people.

There are two different volunteer roles at Ipswich Shopmobility and both are subject to an enhanced DBS check.

Admin Role

Duties included in this role are:

Answering the telephone;
Providing information on Shopmobility to new and potential members;
Booking equipment (subject to equipment availability);
Greeting customers;
Recording equipment issued on paper-based system and computer spreadsheet;
Joining new members and issuing membership cards and information;
Informing Shopmobility Co-ordinator of any damage to equipment, accidents, comments or complaints when they arise;
Assisting other volunteers.
Scooter Role

Duties included in this role are:

Moving equipment from store rooms ready for use by customers;
Returning equipment and accessories to store rooms after use and placing equipment on charge;
Removing and returning cones to Ipswich Shopmobility car parking spaces
Assisting customers (if required) to transfer to equipment;
Showing new customers how to use the equipment and ensure they are competent with it;
Attending breakdowns in the town centre with replacement equipment and returning faulty equipment to the Centre;
Assisting other volunteers.
Both roles report directly to the Shopmobility Co-ordinator.

Commitment, reliability, enthusiasm and a genuine desire to help people are the qualities we are looking for. If you can spare a few hours a week on a regular basis we would like to hear from you.

Please contact Heidi or Jennifer on 01473 432228 or via shopmobility@ipswich.gov.uk

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