Luton Scoops Silver Award

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Guest Post Luton Shopmobility – Jayn Harris Manager

Luton BID

Luton BID has the vision to promote Luton and ensure that the town centre is accessible and appealing.  They are also providing a safe, attractive and appealing experience for visitors and workers in the town.

Luton BID are aiming to build on the strengths of the businesses in the town centre, to support and promote growth, development, investment and a sense of business community.



In April 2019 I registered our interest in the Luton BID Mystery Shopping Scheme.  We would all be unaware of the actual visit, including me.


The scheme is designed to identify, enhance and recognise customer service excellence in the Luton Town centre.


The visits by the Mystery Shoppers will help to improve Luton and to enhance the customer experience.


I wanted to get involved to ensure that I understood the customer’s perspective when visiting Luton Shopmobility.


The Mystery Shopper visited us in June.  The results we received are amazing we gained the Silver accreditation and it also highlighted a few issues that I need to address.


The outside of the building proved to be 100%. However, we lost points because a member of staff was not wearing the charities uniform.


Our knowledge of the town also needs to be updated. On the whole I was pleased with the overall score of 77% – Going for Gold next year.


Pam & I went along to the Awards night and we were both overwhelmed when they announced our Silver Certificate of Participation.  Pam & I walked up on the stage to cheering, whistling and clapping from the audience.  So very proud.


From the NFSUK

Congratulations Jayn and team on your Sliver award and good luck in your efforts to go for gold next year. Taking part in local projects like this one is a great way to raise awareness of your services. As well as giving you the opportunity to get into the local press and on our blog here. Donna -NFSUK

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September 27, 2019 |

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